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Privacy policy

In order to protect customers’ personal data, Jokabet has developed a privacy policy. This set of rules allows not only to protect players, but also to systematise their activities and to keep a record of all data by the company.

This applies to all platforms on which Jokabet offers its services: the official website, the mobile application and the mobile version of the site.

What are personal data?

Jokabet refers to any information provided by the player during their stay on the platform as personal data. This may include the following steps:

  • Specification of data when creating an account (name, surname, date of birth, contact details);
  • Provide information during account verification (country, city, postcode, address);
  • Use of the deposit and withdrawal functions (information on the payment method).

Why are data collected?

Jokabet does not use your confidential information for its own benefit. All reasons are justified and necessary to improve the quality of the company. Reasons for using customer data:

  1. Firstly, this allows Jokabet to ensure that all of its platforms function correctly and provide services in accordance with the data you provide;
  2. Secondly, it is necessary to check whether you are eligible to become a player. For example, this is how Jokabet can find out your age and location, as well as other factors that may affect your access to the game;
  3. Thirdly, the collection of information helps Jokabet to stop illegal activities on the platform and thus fulfil its obligations under the law;
  4. Fourthly, it is necessary to assist you in case of technical problems or errors in banking transactions;
  5. Fourthly, Jokabet uses personal data for functional and administrative tasks, reporting and statistics. This is used to improve the performance of the platform and expand services;
  6. Fifth, evaluate your actions on the platform and correlate them with all Jokabet rules, as well as with the “responsible gambling” category.

Transfer of personal data

In some cases, Jokabet may transfer your personal data to third parties. The situations in which this is possible are listed below:

  • Other companies in the Jokabet group;
  • Third party service providers who help provide the services you have requested;
  • Law enforcement and other government agencies, if necessary to meet the requirements of relevant laws;
  • Partners and others who have provided you with Jokabet;
  • Other persons, if you have given your consent.

Security

To ensure the security of your personal data, Jokabet implements the following measures:

Encryption of your data using innovative technologies: SSL and TLS.

  • Restricting access to your personal data. Only employees, contractors and agents of the company have such access;
  • Ensuring network protection. Jokabet uses a multi-layered security system that prevents outside intruders from accessing your personal information;
  • Data centre protection. Such protection includes 24-hour monitoring and surveillance, the presence of security personnel, as well as regular security checks;
  • Security monitoring. Security personnel monitor all systems, event logs, system notifications and alerts, and respond to emerging threats on a daily basis.

Data storage

When you become a Jokabet customer, you can delete any information about yourself at any time. Selected data is automatically deleted, although the company retains some of it for a certain period of time. When information is deleted, Jokabet ensures complete security by deleting the data from all servers. The company offers the following services that you can use in connection with your account:

  • Change information about yourself;
  • Delete a reply in a chat;
  • Complete deletion of the account.

Client rights

With regard to the storage and processing of customers’ personal data, customers have a number of rights:

  • Find out about the personal data held by the company;
  • Request the rectification of personal data;
  • Oppose the processing of your personal data if it is in the private interest of the company;
  • Request the deletion of personal data, including the account;
  • Request the restriction of the processing of personal data;
  • Complain to the local authorities for the protection of personal data.

Customer service

If you do not agree with the privacy policy or have any questions about the processing and storage of your personal data, you can write to Jokabet by email ([email protected]) or contact us by any convenient method listed on the contact page.

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